At Torch Cigar Bar, we take pride in offering premium cigars and stand behind the quality of every product we sell. If you need to return cigars for a refund within 30 days of purchase, you may do so following the guidelines below.
RETURN POLICY GUIDELINES
- Cigars must be in sellable condition – No cut or partially smoked cigars will be accepted.
- Boxes – Cannot be returned or exchanged if opened.
- Bundles – Cannot be returned or exchanged if opened.
- Cigar samplers, 5-packs, single cigars, tins, closeout items, and promotional deals – All sales are final; these items cannot be returned.
- Promotional Items – If your purchase included a promotional item, it must be returned along with the cigars in the original packaging to receive a full refund. Otherwise, you will be charged the retail price of the promotional item(s).
- Shipping Costs – Refunds do not include shipping costs. If making an exchange, you will be responsible for the cost of shipping the item back to us.
DAMAGED ITEMS
Please inspect all cigars immediately upon receipt and report any defects or issues within the following timeframes:
- Damaged cigars (broken wrappers, mold, or humidity issues) – Must be reported within 3 days of receiving your order.
- Burning or draw issues – Must be reported within 30 days of the order delivery date.
HOW TO MAKE A RETURN
- Contact Customer Service – Reach out to us to inform us of your return and specify whether you would like a refund, or a replacement.
- Proper Packaging – When returning cigars, ensure they are securely packed to avoid damage during transit. We cannot issue a refund for cigars that arrive damaged due to inadequate packaging.
- Return Shipping – Send cigars via USPS Priority Mail or UPS Ground to our designated returns department.
Torch Cigar Bar reserves the right to amend this return policy at any time without notice.