Terms of Sale
By placing an order with Torch Cigar Bar (“Torch”), you agree to the following terms of sale. All orders are subject to availability and confirmation of the order price.
Shipping
Torch Cigar Bar ships orders within the United States only using United Parcel Service (UPS). We do not ship internationally, and we do not ship to P.O. Boxes. Additionally, due to state regulations, we do not ship to Utah or Hawaii.
Shipping times may vary depending on product availability and external factors beyond our control, such as weather conditions or carrier delays. Torch is not responsible for delays caused by UPS or other unforeseen circumstances.
All in-stock orders received by 2:00 PM EST will typically ship the same day. Orders placed after 2:00 PM EST will ship on the next business day, depending on product availability.
First-Time Orders
For security and verification purposes, first-time customers must use the same billing and shipping address. Once the initial order’s return period has passed, subsequent orders may allow for different billing and shipping addresses.
Returns for Refund or Exchange
If you are unsatisfied with your purchase, you may return eligible items for a Refund or exchange if we are notified within 15 days of receipt. To qualify for a return, items must be unused, in their original condition, and in the original packaging (see Return Policy). The customer is responsible for return shipping costs.
Returns for Refund
For damaged or defective items, you may return the product in its original packaging for a full refund within 10 days of receipt. In such cases, Torch will cover the return shipping costs.
Return Process
Returns, whether for exchange, or refund, will not be accepted without prior approval. To initiate a return, please contact us with your order number and reason for return. Once your return is received and inspected, we will notify you regarding the status of your return.
Order Confirmation & Contract
When you place an order, you will receive an email confirmation acknowledging receipt of your order. This does not constitute acceptance of your order. A contract is formed only when we send you a shipping confirmation email indicating that your order has been dispatched.
Torch reserves the right to refuse or cancel any order at our discretion. If your order is canceled after payment has been processed, we will issue a full refund. By placing an order, you confirm that all details provided are accurate, that you are authorized to use the payment method provided, and that sufficient funds are available to cover the purchase.
Pricing & Availability
While we strive to ensure all product descriptions, prices, and availability details are accurate, errors may occur. If we identify a pricing error in your order, we will notify you as soon as possible and provide the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, the order will be canceled.
Payment
Upon placing an order, we perform an authorization check on your payment method to ensure sufficient funds are available. Your card will be charged upon approval, and payment will be processed before your order is shipped.
Sales Tax Remittance
Torch Cigar Bar collects and remits sales tax based on your location, as required by law. Taxes are calculated automatically at checkout.
For customers in Colorado, Louisiana, Washington, Vermont, Pennsylvania, and Rhode Island, certain state laws require us to notify you that internet purchases are subject to sales or use tax, which you may be required to report and pay directly to your state.
Age Verification
Torch Cigar Bar is committed to only selling tobacco products to customers who are 21 years of age or older, in compliance with all Federal, State, and Local laws.
To verify customer age, we use a third-party Age Verification Service that confirms your identity using publicly available records. This service ensures compliance with legal requirements while protecting your privacy.
In rare cases where verification cannot be completed automatically, we may contact you for additional proof of age, such as a government-issued ID. Orders will not be processed until verification is complete.
Torch Cigar Bar reserves the right to update this shipping policy at any time without prior notice.